I came back to iJump with a renewed reality of what customers mean to me. When you're running your own business it's easy to lose track of what's really important.
Some key lessons I learnt on my assignment
- Providing excellent customer service is a skill
- It's a deliberate act
- It involves visualising what your customer may encounter when they try and purchase from you
- Design a detailed roadmap of concerns and offer solutions
- Anticipate delays
- Look at the entire experience of your brand from a customers external experience from day one
Great things are not done by impulse, but by a series of small things brought together. ..
Vincent Van Gogh
Thanks to zizzybaaloolah for the photo