A friend made a tasty Korean stir fry for us tonight. And as we enjoyed the meal and discussed all sorts of issues about business we just couldn't escape talking about the good and bad customer service/relationships we've experienced lately.
I don't know whether this subject follows me or I it but I can't seem to get away from it. That's why I'm excited to be here!
The companies that we discussed ranged from small to medium businesses and large firms. What amazed me the most were the stories (positive and negative) we easily recited as if they happened seconds before we met.
Conclusion before I go to bed: You may think that when you provide crappy service we've forgotten about it, tonight proved we had memories like elephants.
Better to spend energy and creative thinking on making a positive impression than a wrong one Marie Young